Getting Started

How do I get support?

For general support questions, please send inquiries to the following:
techsupport [at] nexusondemand [dot] com

Nexus On-Demand offers dedicated service and support for each region to better serve clients. For inquiries within specific regions, get in touch with our regional support staff with the information below.

• North America:
• us-support [at] nexusondemand [dot] com
• Europe, Middle East, Africa:
• emea-support [at] nexusondemand [dot] com
• Asia Pacific:
• apac-support [at] nexusondemand [dot] com

For dedicated AppSpace support, please use the online support system by logging into AppSpace.

What are your support hours?

We operate from 9am to 6pm, Monday through Friday.

Registered customers who are subscribed to our Software Assurance plan get access to a wide range of support options that include both remote and onsite hardware and software troubleshooting and much more.

I just have general questions. Where do I go?

For general questions about Nexus On-Demand, AppSpace or any of our services, please use our general contact form to get more information. We appreciate any inquiries and look forward to hearing from you.

• Contact Nexus On-Demand »

AppSpace Support

Quick Tour

Get familiar with AppSpace by watching our overview video.

Online Support

Registered Nexus On-Demand customers who are subscribed to the AppSpace Cloud Service get access to our online support system that provides live issue tracking and support ticket submission.

• Nexus On-Demand Help Desk »